Senior Vendor Collections Management Analyst

Introduction

This Work from Home position requires that you live and will perform the duties of the position; within 60 miles of an HCA Healthcare Hospital (Our hospitals are located in the following states: FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA). 

Do you want to join an organization that invests in you as a Senior Vendor Collections Management Analyst? At Parallon, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Benefits

Parallon offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated Senior Vendor Collections Management Analyst like you to be a part of our team.

Job Summary and Qualifications

Research and resolve Self-Pay accounts through concise understanding of facility and corporate policies and respective state regulations. Position requires individuals with high mathematical acumen, ability to access and assimilate data, articulate a strong case, confidence, and strong persuasion skill set. Results oriented individual required to work through various options available to liquidate the most difficult accounts for resolution. Candidate will demonstrate ability to grow strategic operations support relationships and obtain understanding of systems to navigate through appropriate workflows. Critical thinking skills are necessary, as well as ability to see trends that require escalation to the Operations Support Director. Responsible for bundling similar trends not resolved through the standard operations support process and escalate to appropriate departments for resolution

What you will do in this role:

• Analyzes accounts/reports to identify contractual discrepancies.
• Effectively utilize ERA payment information to identify trends and make recommendations.
• Able to utilize various data sources to drive decisions.
• Work with vendors and other organizations when needed to resolve open accounts receivable.
• Contact vendors via phone or correspondence and initiates request for account resolution.
• Identify problem accounts/processes/trends and escalate as appropriate.
• Identifies system trends and communicates trends to supervisor for further action/escalation. Resolves misstated balances from various departments and vendors.
• Oversee daily reconciliations of accounts to ensure inventory adheres to policy standards.
• Identifies trends driving inventory and practices proactive interdepartmental communication for mass resolution.
• Tracking and following up on trended items to ensure resolution.
• Assist with month end reporting.
• Serves as subject matter expert on Operation Support Processes.
• Proficient in BOBJ and Excel.
• Designs, develops, and maintains daily inventory reports of Correspondence Workflows, eRequest queues, working and monitoring pools, PowerBI, risk scripts.
• Resolves any problems that may arise while compiling the reports. Schedules and meet with OPS Manager and Director for further escalation.
• Manages Business Object scripts used in managing the charity, uninsured discount, MVA, TPL, bankruptcy and estate processes, vendor placement and data mining.
• Monitors and submits monthly calculations of agency placements to ensure SSC remains within defined placement standards.
• Uses Executive Management Reporting application to complete the monthly Vendor Performance reviews.
• Works with managers, team leads and staff when needed to resolve open accounts.
• Articulates any account delays to Operations Support Management.

Conducts independent analysis of accounts and data to identify pending Medicaid, charity, uninsured discount, self-pay, MVA/TPL, bankruptcy and estates and low balance insurance trends. Reviews data with OPS Manager and Director, as well as vendors for any further action/escalation.

What qualifications you will need:

• Bachelor’s Degree required. Relevant work experience may substitute degree requirements.
• Two years of related experience required.

Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Senior VCM Analyst opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.