Senior Product Analyst

Do you have the career opportunities as a(an) Senior Product Analyst you want with your current employer? We have an exciting opportunity for you to join HCA Healthcare which is part of the nation's leading provider of healthcare services, HCA Healthcare.

Job Summary and Qualifications

Position Summary

What makes ITG unique as a technology company is that our solutions ultimately impact the care of patients. Although our skills are needed in a number of industries, we in ITG apply them specifically to the noble cause of healthcare. We are "Healthcare Inspired." It is this guiding vision that pervades and positively influences every level of our organization. It shapes our mission, defines our values, and brings our leaders and employees together in a shared enthusiasm for their work, setting ITG apart as a uniquely purpose-driven company in the IT industry. As a part of that, we exist to Raise the bar, Unlock possibilities, and Care like family. 

HCA ITG Sr. Product Analyst are innovative individuals who use creativity and stakeholder partnerships to deliver business value. The analyst executes on automation efforts of medium to large size, visibility, and complexity levels and communicates across multiple channels including ITG and Business Operations, to define an initiative’s design and document desired solutions, develop automations according to best practices and guidelines, and test automations to approved plans. Analysts have ownership of their efforts from conception, through the deployment of their products, including turnover to the appropriate technical and user support organizations. Analyst may also be sought after to coach/mentor other Automation Analysts I, II, Assoc., and Technical Residents. 

CORE COMPETENCIES 

• Documentation
• Process Improvement/Redesign
• Solution Design
• Communication, Diplomacy and Advocacy
• Testing
• Implementation Knowledge
• Facilitation/Presentation
• Requirements
• Leadership
• Planning

 VALUABLE SKILLS

•  Technology Evaluation
• Domain Knowledge
• Scripting
• Version Control

 SPECIALIST/EMERGING SKILLS

• AI/AIOps
• Machine Learning
• Contract Negotiation/Vendor Relations
• Statistics and Data Science

Major Responsibilities: 

• Elicit and gather requirements for automation projects by working directly with internal and external customers
• Develop and maintain strong, proactive relationships with internal customers and IT teams to deliver actionable solutions
•  Assess and quantify potential benefits of automation for business and technical processes
•  Assist with building automation strategies and frameworks based on planned and prioritized automation work
• Design, Develop, Execute and Maintain Automated Scripts to specifications
•  Identify, design, and develop creative solutions for practical automation problems during design, scripting, execution or maintenance
•  Write efficient, easy-to-follow documentation on automation tools, scripts, and processes
•  Assist with manual testing as needed to help development team meet schedule commitments
•  Promote, recommend, and implement improvements to automation frameworks and processes
•  Plan, implement and support upgrades, configuration and customization of tools and technologies utilized by the Automation COE
•  Mentor other team members in technical skills as well as business related areas and provide guidance on complex automation efforts
•  Take ownership of automation initiatives and work closely with Team Lead and/or Manager with all automation project planning activities
•  Stay informed of automation industry trends and best practices
•  Communicate value of automation to enterprise to both technical and business leadership
•  Works with multiple areas at HCA to ensure understanding of assigned task.
•  Adherence to all HCA standards and policies.
• Supports development of technical standards.
•  Analyzes user specifications and requirements.
•  Identifies opportunities for process improvements.
•  Works to participate and learn best practices and procedures.
•  Adheres to best practices for software design, retention, documentation, and deployment strategies.
•  Works directly with service operations, product, and vendor teams to resolve, prevent, and eliminate customer technology issues.
•  Gathers and documents business, user, functional and non-functional requirements for in scope products.
•  Establishes and maintains solid business relationships.
•  Actively owns and participates in lifecycle management of assigned applications and infrastructure.
•  May provide afterhours/on-call support for applications.
•  Has the ability resolve simple to complex production support issues.
• Performs other duties as assigned.
•  Practices and adheres to the “Code of Conduct” philosophy and “Mission and Value Statement.”

 Education & Experience:

• Bachelor's degree Preferred
•  Master's degree Preferred
•  5+ years of experience in IT, Healthcare, or applicable field Required
• Or equivalent combination of education and/or experience 

Benefits

HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Senior Product Analyst opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.