Manager of Patient Scheduling

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a(an) Manager of Patient Scheduling today with South Texas Radiology Imaging Centers.

Job Summary and Qualifications

General Statement of Duties: 

Responsible for ensuring clear and timely communication for all mammography patients, including coordination of follow-up care with referring physicians. Oversees breast interventional radiology (IR) procedure scheduling to ensure accuracy, efficiency, and appropriate patient preparation. Manages mammography module staff, providing guidance, support, and accountability for daily operations and performance. Serves as a liaison by communicating operational issues, updates, and opportunities to administration, radiologists, marketing, and other key organizational stakeholders. 

Essential Job Functions: 

1. Demonstrates comprehensive knowledge of outpatient breast imaging workflows, including screening, diagnostic, and interventional services, ensuring efficient patient throughput and compliance with clinical guidelines. 

2. Coordinates and oversees the scheduling of mammography and breast IR procedures, while performing advanced clerical, secretarial, and front-office functions to support daily operations. 

3. Collects, reviews, and validates all required reports and clinical documentation to initiate and support timely patient follow-up processes 

4. Maintains proficiency in EMR and PACS systems, including scheduling, documentation, image retrieval, report tracking, and data integrity monitoring. 

5. Facilitates care coordination across internal departments and external provider offices, utilizing strong analytical skills to identify incomplete orders, missing documentation, and gaps in patient follow-up. 

6. Monitors BI-RADS follow-up recommendations to ensure timely scheduling and completion of additional imaging, biopsies, and interventional procedures. 

7. Oversee the generation and distribution of required patient and physician notification letters, ensuring full compliance with regulatory and accreditation standards (e.g., MQSA) 

8. Maintains and audits tracking systems for biopsies, recalls, surgical outcomes, and pending pathology results to ensure accuracy, completeness, and timely resolution 

9. Leads and manages mammography module staff, including assigning work, monitoring productivity, ensuring adherence to workflows, and supporting staff performance and development 

10. Ensures high standards of patient communication and service, addressing inquiries, resolving issues, and promoting a positive patient experience throughout the care continuum 

11. Identifies workflow inefficiencies and implements process improvements to enhance operational performance, patient satisfaction, and compliance outcomes. 

Additional Job Functions: 

1. Supports the mission and vision of South Texas Radiology Imaging Centers and demonstrates excellent customer service at all times. 

2. Understands and is committed to helping South Texas Radiology Imaging Centers and its associated facilities achieve its goals. 

3. Must learn and comply with System and facility safety policies and rules; must use appropriate safety equipment and procedures at all times; must immediately report all unsafe conditions to supervisors; must be familiar with all safety features of equipment, tools or materials encompassed by job duties; and must check with supervisors (prior to job performance) if there is a question as to the safe procedure to be used for any job function. 

4. Adheres to the STRIC Code of Conduct and demonstrates ethical behavior as expected by our patients, colleagues and the community. Understands the personal obligation to report any activity that appears to violate applicable laws, rules and regulations or the Code of Conduct itself. 

5. Completes other duties as assigned.

Benefits

South Texas Radiology Imaging Centers, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

South Texas Radiology Imaging Centers (STRIC) offers full-service, outpatient diagnostic imaging and interventional radiology in San Antonio, Texas. Professional interpretation and interventional procedures are provided by South Texas Radiology Group, P.A. (STRG). STRG has more than 70 Board-Certified Radiologists, many with sub-specialties such as neuroradiology, musculoskeletal, body, cardiac, breast, and interventional radiology. They have built strong experience and a trusted reputation over more than fifty years.

Registered technologists who are highly trained and experienced perform safe and accurate imaging exams using advanced imaging technology. South Texas Radiology Imaging Centers (STRIC) is one of the largest outpatient diagnostic imaging providers in San Antonio, with twenty-two locations across San Antonio, Boerne, and Schertz, Texas.

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Mammography Tech Pool position. We review all applications quickly, and highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses

"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Manager of Patient Scheduling opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.